Frequenty Asked Questions

Frequently Asked Questions

We send all orders in a plain box with minimal branding. If you want us to send the item in unmarked packaging, please mention it in the note section when you check out.

Unfortunately, we don't have any physical stores. However, rest assured that we have an incredible 45-day return and refund policy in place.

Regrettably, once you have placed an order, we are unable to cancel it. However, this policy is in place to ensure that we can pack your orders with utmost efficiency and accuracy. Therefore, we highly recommend double-checking your order before completing the purchase.

Free and fast shipping is available for orders within the UK. International orders above $120 also qualify for free shipping, while express shipping options are also available.

In the event of an error in your received order, we gladly provide prepaid return postage. However, for all other cases, we do not offer prepaid return postage, and you have to bear it.

We offer free delivery on all UK orders. However, assuming that the customer opts for next day delivery and decides to return the purchase for any reason whatsoever. In that case, unfortunately, we do not offer a refund for the delivery cost.

After dispatching your order, we will promptly send you a confirmation email containing the tracking number. With this information, you will have the ability to easily monitor the status of your delivery. Furthermore, you have the option to track it by logging into the "my-account" section.

We sell all our shoes at very competitive prices, but occasionally we send discount codes to our customers. To receive these codes, please join our mailing list. Further to this, you can collect reward points, which you can redeem later.

Delivery times can range from 4 to 10 working days depending on the country. For a specific timeframe, please reach out to us, and we will gladly provide you with the exact delivery window.

You can collect points by signing up, placing an order, and leaving the product review.

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