Frequently Asked Questions
Can you send my order in an unmarked box/packaging?
We send all orders in a plain box with minimal branding. If you want us to send the item in unmarked packaging, please mention it in the note section when you check out.
Do you have any store or showroom?
Unfortunately, we don't have any physical stores. However, rest assured that we have an incredible 45-day return and refund policy in place.
Can I amend and cancel my order?
Regrettably, once you have placed an order, we are unable to cancel it. However, this policy is in place to ensure that we can pack your orders with utmost efficiency and accuracy. Therefore, we highly recommend double-checking your order before completing the purchase.
Do you offer free shipping?
Free and fast shipping is available for orders within the UK. International orders above $120 also qualify for free shipping, while express shipping options are also available.
Do you offer prepaid return postage?
In the event of an error in your received order, we gladly provide prepaid return postage. However, for all other cases, we do not offer prepaid return postage, and you have to bear it.
Do you refund the postage cost for next day delivery?
We offer free delivery on all UK orders. However, assuming that the customer opts for next day delivery and decides to return the purchase for any reason whatsoever. In that case, unfortunately, we do not offer a refund for the delivery cost.
How can I track my delivery?
After dispatching your order, we will promptly send you a confirmation email containing the tracking number. With this information, you will have the ability to easily monitor the status of your delivery. Furthermore, you have the option to track it by logging into the "my-account" section.
Do you offer any discounts or promotional offers?
We sell all our shoes at very competitive prices, but occasionally we send discount codes to our customers. To receive these codes, please join our mailing list. Further to this, you can collect reward points, which you can redeem later.
How long does it take an international order to arrive?
Delivery times can range from 4 to 10 working days depending on the country. For a specific timeframe, please reach out to us, and we will gladly provide you with the exact delivery window.
How can I collect the points?
You can collect points by signing up, placing an order, and leaving the product review.