What shipping couriers do you use?
We normally use the following courier services: Royal Mail, DHL, FedEx, UPS, DPD, Yodel and Evri. If you want us to use a specific courier company for your order, please contact our customer support, and we will do our best to accommodate your request.
I have not received my parcel, what should I do?
If your parcel has not arrived within the stated timeframe, please contact our Customer Care Team at [email protected]. We are here to assist you and ensure a timely resolution.
How long does it take an international order to arrive?
Delivery times can range from 4 to 10 working days depending on the country. For a specific timeframe, please reach out to us, and we will gladly provide you with the exact delivery window.
Do you offer free shipping?
Free and fast shipping is available for orders within the UK. International orders above $120 also qualify for free shipping, while express shipping options are also available.
When will I receive the order if I place it after 1400?
We will send your package today, but it may take 3–4 days for domestic delivery and 7–10 days for international delivery.
How can I track my delivery?
After dispatching your order, we will promptly send you a confirmation email containing the tracking number. With this information, you will have the ability to easily monitor the status of your delivery. Furthermore, you have the option to track it by logging into the "my-account" section.
How long will it take for me to receive my order?
All parcels are typically posted on the same working day, provided that we receive your order before 1400. Our standard delivery ensures that your package will arrive promptly within 2 to 3 working days for deliveries within the UK. For international deliveries, the timeframe depends on the courier and usually ranges from 4 to 10 working days.
When will my order be processed?
All orders are processed within one working day, with the exception of weekends and public holidays.