Can you send my order in an unmarked box/packaging?
We send all orders in a plain box with minimal branding. If you want us to send the item in unmarked packaging, please mention it in the note section when you check out.
My order status is on hold; what does it mean?
Orders are typically processed within 24 hours on weekdays. However, if your order is experiencing a delay, it may be due to a payment or inventory issue. In such cases, we send a detailed email outlining the matter. Please check both your inbox and junk folder for our message. Respond to us promptly, so we can speed up your order.
How will I know if my order is confirmed?
Once you've placed your order, you'll promptly receive an email confirming that we have successfully received your request. Please note that shipment will begin promptly after we receive your payment and confirm your billing and delivery address. Alternatively, you can conveniently check the real-time status of your order by logging into the member area.
Do you offer any discounts or promotional offers?
We sell all our shoes at very competitive prices, but occasionally we send discount codes to our customers. To receive these codes, please join our mailing list. Further to this, you can collect reward points, which you can redeem later.
How can I collect the points?
You can collect points by signing up, placing an order, and leaving the product review.
Do you have any store or showroom?
Unfortunately, we don't have any physical stores. However, rest assured that we have an incredible 45-day return and refund policy in place.
How do I pay for my orders?
We offer convenient payment options, including Paypal and all major credit and debit cards, such as Mastercard, VISA, and American Express.
Can I amend and cancel my order?
Regrettably, once you have placed an order, we are unable to cancel it. However, this policy is in place to ensure that we can pack your orders with utmost efficiency and accuracy. Therefore, we highly recommend double-checking your order before completing the purchase.
I have a discount code. How can I use it?
Enter the voucher code in the "Voucher Code" field and click "Add" on your Shopping Cart page before checking out.