What is your refund policy?
We offer a 45-day no-quibble return policy. If you ever need to return the shoes for any reason, please don't hesitate to contact us. We will gladly provide you with the return address. Shoes must be in unused/resalable condition.
Do you refund the postage cost for next day delivery?
We offer free delivery on all UK orders. However, assuming that the customer opts for next day delivery and decides to return the purchase for any reason whatsoever. In that case, unfortunately, we do not offer a refund for the delivery cost.
Do you offer prepaid return postage?
In the event of an error in your received order, we gladly provide prepaid return postage. However, for all other cases, we do not offer prepaid return postage, and you have to bear it.
I have only worn the shoes a little bit. Can I still return them?
We cannot accept used items because if we find any signs of use, they cannot be sold. Please try the shoes by wearing them briefly on a clean surface, most likely on a carpet. If you meet the conditions mentioned above and wish to exchange or return the items for any reason, we will be glad to help you. In other cases, please don't send us the used shoes as you have to pay the shipping cost to get them back, or we dispose of them.
I’ve purchased the wrong size or colour
Sure! We're more than happy to exchange your shoes. Simply reach out to us through our contact page or email us at [email protected]. We'll swiftly assist you with the return address.
